i.
Experience
RBC Capital Markets
Jul 2025 – May 2026
- Led design for an enterprise client lifecycle management and onboarding platform, serving Sales, Operations, and downstream processing teams across complex banking ecosystems.
- Designed dashboards, workflow management interfaces, metadata panels, validation patterns, and reusable design system components, all in Figma across web and tablet.
- Leveraged AI tools (Copilot, Aiden) to accelerate research synthesis, workflow analysis, and design exploration.
Scotiabank
Aug 2024 – Mar 2025
- Redesigned customer onboarding and digital commerce experiences for Scotiabank.com, improving usability and conversion across complex customer journeys.
- Contributed scalable Figma component libraries and design system patterns aligned with enterprise standards.
CIBC via IBM
Feb 2022 – Mar 2023
- Redesigned the "New to Canada" onboarding experience across responsive web and mobile, reducing friction across an emotionally and bureaucratically complex moment.
- Delivered Figma wireframes, prototypes, and developer-ready specifications for cross-functional implementation.
Scotiabank · SigFig OmniFlow
Sep 2021 – Feb 2022
- Designed advisor-facing onboarding flows for the SigFig-powered OmniFlow platform: intelligent recommendations, data-driven workflows, enterprise investment journeys.
- Facilitated workshops and usability sessions directly with financial advisors to surface workflow pain points and validate solutions.
HSB / Munich Re via HCL
Oct 2020 – Nov 2021
- Digitized paper-based inspection and claims workflows into a field-ready Android tablet app and Claims Experience system, improving data accuracy and reducing manual processing effort.
- Led interaction design for field inspection and claims interfaces; facilitated cross-functional workshops to define and validate solutions.
Scotiabank
Sep 2016 – May 2020
- Redesigned the core onboarding experience, reducing completion time from 1–2 hours to ~20 minutes and improving conversion across savings, chequing, and credit products.
- Delivered WCAG-compliant, design-system-aligned solutions with detailed developer handoff across end-to-end onboarding flows.
MedAvail Technologies
2013 – Sep 2016
- Designed the pharmacy kiosk, mobile, and web platforms, tested directly with patients and pharmacists in clinical settings.
- Delivered ADA / WCAG 2.0 A/AA / AODA-compliant interfaces for over-the-counter and pharmacist-mediated drug dispensing.
Aon Hewitt
Developer Analyst · Team Lead
India · Apr 2007 – Feb 2013
Binary Semantics Ltd.
Web Designer
India · Sep 2005 – Apr 2007