Designing a connected pharmacy experience across kiosk, mobile, and inventory platforms.
The MedCenter brought prescriptions, over-the-counter medication, payment, and a live pharmacist into a single self-service unit, designed to feel safe, clear, and approachable.
Traditional pharmacies often involve long wait times, limited hours, and manual prescription processes. MedAvail set out to create a self-service digital pharmacy ecosystem that put more control in patients' hands.
Each product solved a distinct part of the pharmacy journey, while sharing one design language and data layer across kiosk, mobile, and web.
A secure self-service touchpoint where patients verify identity, process payment, and collect prescriptions with remote pharmacist support.
Browse and buy everyday over-the-counter medication directly from the kiosk, with a simple shop-style interface.
Set up profiles, place orders, and track pickups from a phone.
A responsive web tool to check whether a medication is in stock at a given location, on desktop or mobile.
Patients needed a safe and convenient way to collect prescriptions outside traditional pharmacy settings, without losing the reassurance of a real pharmacist.
Identity checks and gated dispensing protect every order.
A physical headset keeps health conversations confidential.
Licensed pharmacists stay in the loop from anywhere.
Pharmacy access extends beyond traditional hours and counters.
To maintain trust and compliance, a licensed pharmacist appeared on screen throughout the flow, turning an automated touchpoint into a moment of real care.
For privacy, a physical handset on the unit let patients talk things through confidentially, so sensitive health questions stayed between the patient and the pharmacist.
Beyond prescriptions, patients could browse and purchase common over-the-counter products directly from the kiosk in a few taps.
Front-end (UI) development. The product was designed by others; I built the mobile interface.
The Fastlane app let patients set up profiles, place orders, and track pickups from their phone.
Front-end (UI) development of the responsive web interface.
Stock Check let staff look up whether a medication was in stock at a given location. The same interface scaled from desktop down to mobile.
Bridging design and development helped ensure visual consistency across four products and made implementation faster, with fewer gaps between intent and the shipped screen.
Designing for healthcare requires balancing efficiency with trust.
Physical and digital experiences must work seamlessly together.
Privacy and accessibility play a critical role in healthcare products.
Cross-functional collaboration improves delivery speed and usability.